TERMS & CONDITIONS

Weekly Direct Debits

Memberships paid weekly via Direct Debit or Credit Card

  • 3-month minimum
  • 30-day cancellation notice

Weekly Direct Debits are activated on your chosen direct debit start date, automatically renewing every week.. Weekly Direct Debits are non-refundable and are not transferable between individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

Weekly Direct Debits can be cancelled 1 month cancellation notice via email to tennisunitedsydney@gmail.com or text message to 0449598905

Membership holds are not generally allowable for students going on holidays, especially at Christmas time, and will only be considered for medical reasons with a medical certificate, however, it is preferred that people cancel their
membership, give proper notice and return when they are ready.

Payment will be automatically deducted from your nominated credit card each week (on your chosen day). If payment defaults you will be charged a default fee of $14.95

Bookings, Attendance & Payment

A minimum of two people are required for a class to proceed. You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first serve basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.

If you have not booked into a class, in order to avoid disappointment, please call to check that the classes are taking place. You will be able to contact 0449598905 via text or email tennisunitedsydney@gmail.com

Bookings are made online Facebook page https://www.facebook.com/TennisUnitedSydney/ or tennisunitedsydney@gmail.com.

Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking through the link provided www.tennisunitedsydney.com

If a class you particularly want is fully booked please sign up for the waiting list by text 0449598905. Due to our 9hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a wait-listed offer, however, we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client. Failure to respond to the wait-list offer will result in a lost session.

Out of consideration for the Coach, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to train.

Owners and/or Coaches reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Coaches reserve the right to turn clients away if they do not have the correct medical clearance.

You can only attend to Tennis United Sydney sessions classes up until you are 15 weeks pregnant. After 15 weeks you can attend Private 1:1 sessions class (subject to availability).
Sessions are not transferable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class – or asked to create an account and purchase their own sessions.

 

Rainy days

In case of rain juniors and adults sessions will carry on indoor tennis based training will be on unless the academy notifies a cancellation, in that case you have the right to ask for a lesson reschedule. 

Cancellations

Cancellations/Rescheduling classes need to be made more than 9 hours prior to your class beginning (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios, therefore, NO exceptions will be made. Late cancellations will incur a lost session.

At Tennis United  our class sizes are small and can fill quickly. This is why our Cancellation Policy exists which all clients must be adhered to:

Group classes: Cancellations need to be made more than 9 hours prior to your class beginning (morning or evenings). We understand that sometimes unforeseen circumstances can arise but we have to be strict, fair and consistent with all clients across all studios, therefore, NO exceptions will be made.

Private sessions: A 24hr cancellation policy applies. NO exceptions.

Events: Clinics, workshops,competitions

Refund won’t be make credit will be use for future events or any of our other products/services.

 
Trainers and classes are subject to change without notice. Tennis United Sydney reserves the right to cancel classes if necessary.

If you do not cancel or reschedule your class outside of the 9 hour time frame or are a no-show/absent from your class you will lose your session.

Payment Policy

Payment must be made upon booking, NO exceptions.  To book into a class you must either have credits in your account or pay at the time of booking.

All of our services are non-refundable

Communicable Diseases

If you have contracted a communicable disease, please ensure you have clearance in writing from your doctor before attending your next class. This is for the safety and well-being of all our clients, staff and customers.

Personal Agreement

I agree that tennis united Sydney is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against tennis united Sydney  or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

Tennis United Sydney  does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Tennis United Sydney  member.

By booking our services you automatically agree to the above Terms & Conditions.

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